Shipping Policy
Last Updated: August 21, 2026
Dr. Sinhas’ Healthcare & Research Foundation (“Foundation,” “we,” “us,” or “our”) is a nonprofit organization engaged in healthcare, research, education, community development, and charitable activities. This Shipping Policy explains the terms applicable to physical items, documents, publications, educational materials, merchandise, or other items that may occasionally be provided, distributed, or dispatched through our website or authorized programs.
Since the Foundation primarily operates as a nonprofit organization and does not operate as a conventional e-commerce business, shipping may not apply to all activities, donations, registrations, or services.
1. Applicability
This Shipping Policy applies only where the Foundation has specifically agreed to dispatch a physical item to a user, donor, participant, volunteer, beneficiary, or other authorized recipient.
Examples may include:
Publications or educational materials.
Certificates or program-related documents.
Foundation merchandise, where applicable.
Printed awareness or research materials.
Other physical materials associated with Foundation programs.
Donations, healthcare services, research activities, online registrations, consultations, and digital resources generally do not involve physical shipping unless specifically stated.
2. Shipping Locations
Where shipping is available, the Foundation may dispatch items to eligible addresses within India.
Availability of delivery to a particular location may depend on the nature of the item, courier availability, serviceability of the destination, and applicable operational requirements.
International shipping, if offered for a particular item or program, will be subject to separate terms, availability, applicable customs requirements, and additional shipping charges where applicable.
3. Delivery Address
Recipients are responsible for providing a complete and accurate delivery address, including:
Full name of recipient.
House/building number.
Street/locality.
Village/town/city.
District and state.
PIN code.
Valid mobile number, where required.
The Foundation will not ordinarily be responsible for delays, failed delivery, or additional costs resulting from an incorrect, incomplete, or outdated address supplied by the recipient.
4. Shipping Charges
Where shipping charges apply, the applicable amount will be communicated before the order, registration, or dispatch is confirmed.
For certain charitable programs, publications, certificates, or materials, the Foundation may provide delivery without a separate shipping charge, subject to availability and its applicable policies.
Any applicable taxes, courier charges, handling charges, or other costs will be communicated where relevant.
5. Processing and Dispatch
Orders or dispatch requests will generally be processed after the relevant payment, registration, verification, or eligibility requirements have been completed.
Processing times may vary depending on:
Availability of the item.
Nature of the program.
Verification requirements.
Volume of requests.
Administrative procedures.
Courier or postal service availability.
The Foundation will make reasonable efforts to dispatch eligible items within the timeframe communicated to the recipient.
6. Estimated Delivery Time
Delivery timelines provided by the Foundation or its courier partners are estimates and not guaranteed delivery dates.
Delivery may be affected by factors beyond the Foundation's reasonable control, including:
Weather conditions.
Natural disasters.
Transportation disruptions.
Public holidays.
Postal or courier delays.
Incorrect address information.
Local restrictions.
Strikes, emergencies, or other unforeseen circumstances.
7. Tracking
Where a trackable courier or postal service is used, the Foundation may provide tracking information to the recipient where available.
Tracking information is generally supplied by the relevant courier or postal service, and delivery updates may therefore be subject to that provider's systems.
8. Delayed or Undelivered Shipments
If an item has not been received within a reasonable period after the communicated estimated delivery timeframe, the recipient should contact the Foundation with the relevant dispatch or tracking information.
We may coordinate with the courier or postal service to investigate the status of the shipment.
Where an item is returned to the Foundation because of an incorrect address, recipient unavailability, refusal of delivery, or other reason attributable to the recipient, re-dispatch may be subject to additional shipping costs.
9. Damaged Items
Recipients should inspect physical items when received.
If an item arrives visibly damaged, the recipient should notify the Foundation as soon as reasonably possible and, where appropriate, provide photographs or other evidence of the damaged package or item.
After verification, the Foundation may, at its discretion and subject to availability, arrange a replacement or another appropriate resolution.
10. Lost Shipments
If a shipment is confirmed as lost by the relevant courier or postal service, the Foundation will make reasonable efforts to investigate the matter and determine an appropriate resolution.
The Foundation's responsibility may be limited by the terms and conditions of the relevant courier or postal provider.
11. Non-Delivery of Digital Services
Digital documents, online courses, electronic certificates, emails, research materials, and other electronically delivered resources are not considered physical shipments and are therefore outside the scope of this Shipping Policy.
Issues relating to digital delivery should be reported through the Foundation's official contact channels.
12. Changes to Shipping Policy
The Foundation may modify or update this Shipping Policy from time to time to reflect changes in its activities, delivery arrangements, courier services, or applicable requirements.
The revised policy will be published on this page with an updated “Last Updated” date.
13. Contact Us
For questions regarding shipping, dispatch, delivery, tracking, or undelivered items, please contact us through our official communication channels.
Dr. Sinhas’ Healthcare & Research Foundation
Gidhaur, Jamui, Bihar, India
Phone: +91 8409837363
By requesting or accepting delivery of any physical item from the Foundation, you acknowledge that you have read and understood this Shipping Policy.
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